We, at guard.me have made our Privacy Notice as clear and transparent as possible. This Privacy Notice is designed to help you understand how we collect and use your information.
Collecting personal information from you is essential to our ability to offer customers high-quality insurance products and services. We take great care to keep your personal information accurate, confidential, and secure. Our Privacy Notice sets high standards for collecting, using, disclosing, and storing personal information.
In accordance with the Personal Information Protection Electronic Data Act (PIPEDA), Freedom of Information and Protection of Privacy Act (FIPPA), Personal Health Information Protection Act (PHIPA) as well as the General Data Protection Regulation (GDPR) for the European Union and other related global legislative standards, we are committed to protecting the confidentiality and security of the information that you provide to us
We may collect information from you about other people, for example, family members who may be included on your policy, claim and/or any services provided. If you give us information about another person, it is your responsibility to ensure and confirm that:
If you have any questions or queries about this notice, please contact us.
To provide the best possible website experience for our customer, and to provide our customers with relevant quality products and services within our website, we place data files called cookies on your device. This notice provides you with the knowledge regarding cookies and how you can manage them for your experience on our website.
A cookie is a small amount of information sent from our website and stored on a user’s computer by the web browser while the user is browsing the website. Every time a user returns to the website, the website recognizes the stored cookie and sends that visit information about the user’s online activity back to the website.
Cookies help us create a better experience for users of our website. They also provide us with insight into how people are using our website, which pages are most visited, and which are not so that we can more effectively align our products and services to meet our website user needs.
Essential Cookies. These cookies are required for optimal user movement
throughout our website and for providing access features such locating important
clinic locations, accessing your account, and making purchases. These cookies are
not used for marketing purposes and do not remember other places you have travelled
to on the internet. We do provide an option to disable Essential Cookies; however, note
that you will not be able to access your personal account details without accepting the
Essential Cookies. The chart below explains the essential cookies we use in more detail.
Analytics Cookies. We use Google Analytics cookies to collect data about how
visitors are utilizing our website. These cookies collect information to provide us
knowledge about how the website is being used. All data collected through Google Analytics
is transferred and stored through Google on Google Servers located in the United States. Google may
also transfer information to third parties where required to do so by law, or where such third
parties process the information on Google’s behalf. Google will not associate your IP address with
any other data held by Google. The following table describes how we use these cookies in more detail.
To view an overview of the privacy of your Google Analytics cookies please go here:
You may install a Google Analytics Opt-out Browser Add-on by going here: https://tools.google.com/dlpage/gaoptout.
The Company is committed to protecting your privacy. When your policy and/or service is
purchased, you give consent for your personal data to be collected and processed by us
in accordance with this Privacy/Data Protection Notice. The information provided is used
only for determining your eligibility for coverage under the policy and/or services purchased,
assessing insurance risks, managing, and adjudicating claims, negotiating or settling payments
to third parties, as well as for providing counselling services.
This information may also be shared with third parties, such as other insurance companies,
health organizations and government health insurance plans to adjudicate and process any
We collect and process your personal data in line with applicable privacy and data protection
legislation. We take great care to keep your personal information accurate, confidential, and
We collect, use, or disclose your personal information only with your permission.
Example: Where you take out a policy we will collect and use your personal information to arrange, underwrite and manage your policy, as well as prevent fraud and handle claims.
We collect only the information we need for the purposes we have identified to you. Our files are kept for the purpose of providing and servicing insurance products and services that we believe are right for you.
We will not sell your personal information.
guard.me also processes special category data. This includes, as set out above,
special category data received by guard.me where data subjects contact, or request
information from, guard.me, and special category data received by guard.me indirectly.
Such special category data may include personal data relating to racial or ethnic
origin; genetic data; biometric data for the purpose of uniquely identifying a natural
person; data concerning health; and data concerning a natural person's sex life or sexual
Children are not eligible to use our website services and we ask that minors (under the age of 13) do not submit any personal information to us. Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13 through our website. If you are a minor, you can use these services only if used together with your parents or guardians, and you should avoid providing personal information.
Should we discover that a child under 13 has provided us with personal information, without their parent or guardians verifiable consent, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.
If guard.me decides to begin collecting personal information from children, it will notify parents that it is being requested, disclose the reasons for collecting it, and disclose our intended use for it. guard.me will seek parental verifiable consent before collecting any personally identifiable information. If guard.me does collect information on behalf of their child 13 and under, parents may request information on the type of data being collected, view their child's information and, if they choose, prohibit governments from making further use of their child's information.
We want to ensure we are processing all the data we collect, lawfully, fair, and in a way that is transparent. We will ensure we maintain a register of systems which will be reviewed annually. We will ensure individuals have the right to access their personal data and any such requests made to guard.me shall be addressed within a timely manner.
Why we collect your information.
Generally, we need to collect personal information to:
We endeavour to help you understand why we need the information by identifying the purpose in clear understandable language.
Wherever we collect or use this information, we do so for a valid legal reason. This is for at least one of the following purposes:
We pass personal information to:
* Please note: this list is not exhaustive. Should you require a full list of our Data Processors, please contact us directly.
We can only collect and use sensitive personal information in limited circumstances, where we’ve obtained your explicit consent, where we need this information to arrange, underwrite or manage our products or to handle claims, or where we have another legal basis for doing so as explained in this Privacy Notice.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We need your personal information when you apply to us to decide if we can offer a policy, claim and/or other services and offerings and, if so on what terms. Currently, this process is manual and therefore we do not use any automated decision-making tools.
We keep your personal information for only as long as it is necessary, including updating the product or service or as required by law.
Throughout the life of these types of policies, we hold your personal information to enable us to properly administer the policy, claim(s) or any other services. We may also use a person's personal information and/or personal health information to perform analytics and ensure that our products are meeting the needs of our customers.
When we destroy personal information or special category information, we use safeguards to prevent unauthorized parties from gaining access to the information during the process.
We are responsible for all personal information and/or special category data in our possession; including information transferred to a third-party service provider or agent, so that we can provide you with a product or service.
All employees, agents, and authorized service providers of guard.me are required to protect the confidentiality of your personal information.
Access to your personal information is restricted to those of guard.me employees, agents and authorized service providers who require it to do their jobs.
We have developed and are continuing to improve security procedures to safeguard and protect personal information against loss, theft, unauthorized disclosure, copying, and unauthorized use or modification, or deletion.
We maintain appropriate safeguards and security procedures that reflect the types of documents, including electronic or paper records.
We have instituted organizational measures including access restrictions and limiting access on a "need-to-know" basis, as well as technological measures such as the use of passwords and encryption.
While we endeavour to protect all information, the most special category information, such as medical information, receives the highest level of protection.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice and applicable legislative bodies.
We always take steps to ensure that any transfer of information internationally is carefully managed to protect your privacy rights:
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
You have legal rights under data protection laws in relation to your personal information.
You have the right to:
We may ask you for proof of identity when making a request to exercise any of these rights. We do this to ensure we only disclose information where we know we are dealing with the right individual.
You can locate more information about when and why we use personal information in other parts of this Privacy Notice, as well as the notices we provide when we collect information from you. If you would like to know more about the legal reasons or legitimate interests that apply to a particular way in which we use personal information you can contact us at any time.
If you believe any of the information, we have collected about you is incorrect or incomplete, you have the right to ask us to change it.
If you show that your personal information is inaccurate or incomplete, we will make the necessary changes.
If you feel we have not dealt with your request to your satisfaction, you can follow our complaint resolution procedures.
If you are not happy with the way we are handling your information, you have a right to make a complaint with guard.me directly or with your local data protection supervisory authority at any time. In Canada that would be the Privacy Commissioner’s Office.
We ask that you please attempt to resolve any issues with us before contacting the local privacy authority. We will make every effort to take appropriate action, including changing our policies and practices, as necessary. Please see the contact information section below for further details.
Any changes we may make to our privacy notice in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy notice.
For more information in Canada, please contact the guard.me Privacy Office at (905) 752-6204 or by email at firstname.lastname@example.org or by regular mail to:
guard.me International Insurance
80 Allstate Parkway, 3rd Floor
Markham, ON Canada
guard.me International Insurance Services (EU) LTD.
20‐22 Great Titchfield Street,
London, W1W 8BE
Mobile: +44 7500 299 599
Office of the Privacy Commissioner of Canada (Click for Link to Contact Information)
European Data Protection Supervisor (Click for Link to Contact Information)
Click Here for information about the European Union General Data Protection Regulation (GDPR)
Click Here for more information about The California Consumer Privacy Act
Click on the link for more information about Brazil’s Lei Geral de Proteção de Dados Pessoais (“LGPD”)