guard.me prides itself on staying ahead of the curve — always open to new ideas and better approaches to protecting and serving plan participants and their institutions.
guard.me was first in the industry to offer multi-language translations of policies, secure online services for enrollments and claims, insured security evacuations for outbound study, and mobile device apps for participants and institutional stakeholders.
We’ve been the people to trust for international education insurance for almost two decades. We’ve made it our business to be the experts and innovators in this field, doing everything possible to make the insurance process smooth and simple for everyone.
For example, guard.me understands the processes used to insure participants must minimize effort and labour for the institution’s staff, while maintaining accurate and reliable invoicing and records. We are committed to protecting your institution’s reputation by providing excellent service and support to the end user – your students and other plan participants.
guard.me offers a wide range of program features and benefits for colleges and universities, including:
guard.me has a proprietary Web-based administration system to manage enrollment, claims adjudication and payments. We can integrate your reporting requirements into our online system — streamlining administration and reducing paperwork. With secure online access, you can print ID Cards, verify coverage, add coverage and verify enrolment details.
Our priority is to safeguard the confidential information of our clients, schools and insured participants. As an ISO 9001:2008 registered company, we have multiple protocols in place to safeguard all information. We comply with all privacy regulations, including having employees sign a Confidentiality Statement when they are hired. Our Website and online database are secure, and all data is encrypted and can only be accessed through security codes. We do not release information regarding claims to anyone other than the participant or provider without the written consent of the insured participant.
Throughout the year, we can provide staff training sessions at your discretion. We develop and deliver our sessions with your full involvement to ensure the sessions meet the specific needs of your staff, students, and other relevant stakeholders.
Our strength is flexibility. Whether you are interested in a specific policy plan design or simply need administrative alignment with your internal systems, it can all be tailored to your specific requirements since we design, deliver and implement all aspects of the insurance “experience.”
All claims are processed within a guaranteed turnaround of seven days. All claims are verified by confirming coverage in our database prior to processing. Claims are randomly audited on a daily basis. We also have an annual Claims Audit each year, as well as an annual ISO Audit that encompasses a Claims Audit.
guard.me maintains a preferred provider network of over 250 clinics and hospitals across Canada. This allows participants to receive professional medical service and have guard.me billed directly with no upfront payment by the participants. Participants may still seek medical care at any facility – there are no restrictions or requirements for seeking medical care at one of the Preferred Providers. For universities and colleges, guard.me has also developed a Pay Direct prescription drug card, at no additional premium, allowing plan participants to go to participating pharmacies and have prescriptions filled without up-front costs for covered medications.
We do what it takes to earn your trust and keep it. We believe insurance is more than I.D. cards and policy numbers. It’s a relationship. It’s a matter of trust. It’s knowing you’ve made the right choice.