COVID-19 Update

The following information is the latest available from the Government of Canada. Those students travelling to or from Canada must check the COVID-19 guidelines for their destination.

Travelling to Canada

The Government of Canada now requires that all incoming travellers to Canada must use the ArriveCAN mobile app to provide mandatory travel and public health information before and after your entry into the country. ArriveCAN is available for iOS, Android and the web, and can communicate in English, French and Spanish. For more information on ArriveCAN, visit a new window.

You need to submit your information to ArriveCAN within 72 hours before arriving in Canada. The information you need to provide includes:

*If you don’t have Canadian proof of vaccination, you may use an official document that shows your first and second doses of COVID-19 vaccine. For more information, visit a new window.

You may still be selected for random arrival testing but those selected for testing will no longer be required to quarantine while awaiting their test results. Please note that the Government of Canada’s requirements are non-emergency tests, and as a result, are not eligible under policies. In addition, any request for subsequent non-emergency tests while in a government-prescribed quarantine period are not eligible expenses; any non-emergency tests required by a third party are not eligible expenses.

Should a period of quarantine be mandated by the Government of Canada, all travellers, including students, will need to comply with the Government of Canada guidelines, and should review with their institution any arrangements for quarantine. All travellers, including students, are required by law to follow the prescribed quarantine instructions. The Government of Canada may impose penalties upon those individuals who do not comply with the current requirement to quarantine.

Important Information for Insured Students in Canada

If your policy is valid, you are covered for all medically necessary treatment for new and emergent conditions, including COVID-19. You can check the dates of your coverage on your Healthcare Access Card.

However, coverage for COVID-19 does not include costs associated with self-isolation or mandated quarantine. Private accommodation and day-to-day expenses (food and non-emergency transportation) are not eligible for reimbursement. What is eligible is medically necessary treatments for new and emergent conditions.

If your policy is going to expire, and your academic institution is unable to extend your current policy, you can purchase insurance through the institution’s microsite or

If you arrived early and are waiting for classes to start, you may be eligible to purchase early arrival insurance through the institution's microsite or

Important Information for Insured Students Travelling from Canada (Outbound) Global A, Global B, Global Annual

Those students travelling from Canada should review all travel advisories for your destination. a new window

Health Canada stipulates that all travellers who are eligible for COVID-19 vaccines should be fully vaccinated prior to departure. If you are eligible for a vaccine and have not been fully vaccinated, Health Canada suggests you delay departure until you have received a full course of a vaccine. As well, to be eligible for coverage under a policy, you must meet Health Canada’s vaccine requirements. a new window is recommending that its insured travellers supplement their policy with the addition of the COVID-19 Quarantine Coverage Rider. Contact us for more information.

Travelling under the Excursion Benefit

You may travel outside of Canada as per your policy Excursion benefit wording. Refer to your policy for specific Terms and Conditions related to Excursion coverage. The Government of Canada Travel Advisory ratings provide important guidance to travellers preparing for travel and while at your destination. a new window

For more information about your policy and COVID-19, call canadian flag 1-905-752-6230, toll-free 1-877-873-8447 or email

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