Mental Health and Wellness

We help people manage their mental health so they can fully participate in academic life and complete their studies.

The keep .meSAFE by guard.me powered by TELUS Health Student Support app(TELUS SSP) integrates with your institution’s mental health and wellness strategies, providing solution-focused and multilingual support for travellers outside Canada—around the clock in every time zone.

Through the TELUS Health Student Support app(TELUS SSP), travellers have instant access to a wide variety of self-help resources, including articles, videos, and assessment tools. There’s no need for anyone to struggle alone. Support and assistance are readily available to them during educational and learning experiences outside Canada.

If your school or institution is already using keep.meSAFE, this program may already be available at no additional cost to support students and teachers who travel internationally on field trips, study tours, and academic and cultural exchanges.

If your school or institution is not already part of the keep.meSAFE network, guard.me has recently introduced affordable and easy to understand outbound pricing that is available at monthly, semester, or annual rates.

For more information on how to integrate these services into your institution’s study abroad programming, contact global360@guard.me.

Unlimited support readily available

Supporting mental health for faculty, staff, and students overseas—around the clock in every time zone worldwide.

keep.meSAFE provides unlimited real-time support through chat and telephone, providing faculty, staff, and students with 24/7 access to support when they need it most.

Travellers may experience challenges adapting to a new environment, culture, learning style, or city. They will be able to talk with counsellors who will work with them to address specific issues.

With keep.meSAFE, travellers can access help for any concern at any time of day or night.

We offer:

Extensive clinical network of counsellors
Self-directed resource catalogue
Robust implementation
Digital communication tools
Orientation support
Usage reports

With guard.me Global360, travellers can get assistance from our diverse network of counsellors from anywhere in the world.

Five languages guaranteed 24/7 (English, Spanish, French, Mandarin, and Cantonese)
Unlimited support sessions

No matter the reason, we can provide a friendly and experienced mental health professional to listen and offer advice—any time of day or night.

We help with:

Loneliness and homesickness
Managing stress
Depression and anxiety
Worries about academic performance
Suicidal ideation
Relationship issues
And more

keep.meSAFE works collaboratively with each institution to bridge barriers that may exist for students who need support.

Support features:

High-risk protocol integration
Master’s level counsellors
Multilingual service
Immediate support 24/7 through chat and telephone
Free TELUS Health Student Support app(TELUS SSP) with direct access to counsellors and other resources
Confidential service

For more information on how to integrate these services into your institution’s study abroad programming, please contact: global360@guard.me

Supporting staff and faculty abroad

keep.meSAFE provides 24/7 consultative support to instructors, staff, and faculty members who work directly with travellers on study abroad programs.

Connect with a keep.meSAFE counsellor by telephone or chat to get advice on student issues, including:

Distressed students
Withdrawn or isolated students
Student at risk or in crisis
Addressing a conduct issue
Discussing culturally sensitive topics

What other resources are available?

The TELUS Health Student Support app(TELUS SSP) allows travellers to browse useful health and well-being resources such as articles, infographics, podcasts, self-directed assessments, and virtual fitness sessions.

For more information on how to integrate these services into your institution’s study abroad programming, contact: global360@guard.me