Crisis Response and Travel Assistance
The guard.me Crisis Response Membership and Travel Assistance Program offers travellers immediate solutions and peace of mind if a traumatic or catastrophic travel event happens outside Canada.
In partnership with global crisis management experts FocusPoint International, our fully funded and insured crisis response package is the most affordable and comprehensive program of its kind. Designed to eliminate the financial burden of responding to crisis incidents, it assures a timely and coordinated response to several different security-related travel risks, including:
- Natural disasters
- Political threats, riots, strikes, and civil strife
- Terrorism
- Violent crime
- Wrongful detention
- Disappearance of persons
- Hijack
- Extortion
- Kidnap for ransom
- New pandemics
Signing up for a membership is easy and all travellers receive the included CAP™ Advantage app to facilitate manual check-ins, itinerary management, and real-time alerts and notifications. It also offers two-way communication and important know-before-you-go information.
In case of any emergency, the app provides remote alarm capabilities designed to secure their safety. Travellers can activate an immediate global assistance effort with just one call or text direct from the app to the Crisis Response Center.
Rules and Regulations (CAP Tripside Assistance)Opens a new window.
FAQ
What types of events are covered?
We help with numerous events and situations, including:
- Political instability
- Natural hazards and disasters
- Terrorism and disappearance of persons
- New pandemics
- Extortion, violent crime, hijacking, and kidnapping
- Wrongful detention
What kind of assistance can travellers expect?
Our emergency travel services are designed to inform and prepare travellers throughout pre-departure, destination, and return phases of travel. We want to ensure they return home safely, so we provide in-country support and outreach to keep them secure and healthy.
We will also intervene in crisis situations to organize:
- Emergency relocation
- Emergency evacuation and/or repatriation
- Dependent children / travelling companions assistance
- Complex and highly sensitive negotiations
- Transportation and secure escort
Who can benefit from this specialized insurance coverage?
The guard.me Crisis Response Membership Program is designed to protect students, faculty, and staff travelling anywhere outside of Canada. It is the most robust and cost-effective solution on the market for when crises and natural hazards occur.
Why do travellers need this type of insurance?
More travellers of all ages are embracing the benefits of international learning opportunities. These experiences can be transformational, but they come with risks that need to be managed. Learning to identify, understand, and manage these risks is essential to studying abroad. The guard.me Crisis Response team can help travellers—individually or as a group—prepare for travel, manage risk, and achieve the full potential of educational travel opportunities.
What does this program have that their current health insurance doesn’t?
Medical repatriation coverage in most health insurance plans often lacks coverage of security evacuations. This is especially true for young adults travelling on their guardian’s extended plan, usually from their place of employment. Our crisis response package can bridge this gap and many others, and offers flexible purchasing options.
Why choose guard.me for this type of insurance?
guard.me is a leading provider of specialty insurance options designed for students, staff, and faculty who participate in study abroad programs or travel internationally on business, all while building international partnerships.
We work exclusively with educational institutions and understand their needs. Most medical insurance companies do not possess the industry expertise and knowledge that guard.me has acquired over a quarter of a century.
Who is FocusPoint International?
FocusPoint International is an international travel risk management and crisis response organization with highly specialized services. Their broad experience in crisis intervention and rescue is respected throughout the world.
guard.me’s unique partnership with FocusPoint International forms the backbone of the Crisis Response Membership Program.
Our flexible purchasing options include:
- guard.me Global A travel policy that includes
- Comprehensive emergency medical and travel insurance
- Automatic extensions for unforeseen circumstances
- Crisis Response Membership
- Trip cancellation, trip interruption, and trip delay
- guard.me Global B travel policy that includes
- Comprehensive emergency medical and travel insurance
- Automatic extensions for unforeseen circumstances
- Crisis Response Membership
- Crisis Response Membership that includes
- Flat fee for travel between one day and six months, or from six months to one year
- No subscription fee or hidden costs
How can I find more information?
To discuss a solution that suits your needs, please contact: global360@guard.me