FAQs

Welcome to guard.me FAQ's. Here are some valuable tips for questions we get asked most often.

Insurance

Q.Who can apply for guard.me insurance?

A.

guard.me is designed specifically to meet the needs of the international education marketplace. Eligible applicants may include:

  • International Students
  • Study Abroad
  • Teachers
  • School Faculty and Staff
  • Exchange Programs and Camps
  • Co-ops, Internships and Work Projects, Work and Study
  • Trainees
  • Dependents and Immediate Family Members when the student is also insured
  • Visiting Research Students

For more information on eligible applicants, please refer to the policy wording.

Q.How do I know when I am covered?

A.

For students that apply and pay online, you will receive email confirmation with the details of your policy coverage. For students that are directly enrolled by the school; in some cases you will receive an email from us with your Policy ID Card; in others, the school will inform you of your enrollment being active.

Q.I have questions about my insurance coverage, who should I contact?

A.

If you have questions about your coverage, you can contact us for assistance. You can find our contact information here.

Other

Q.Does it take long to receive an ID Card?

A.

If you applied online, you will receive an automatic email after you complete the online application. The email will include information on how to login to your guard.me account to access your ID card and policy details.

If you applied through your school, you will need to check with your school to receive your ID Card, or check your school's email account.

Q.I lost my ID Card, can I get a new one?

A.

In order to retrieve your lost ID card, simply log in to My Account.
If you have not yet created your account, you can create an account using your contact information and policy number at https://www.guard.me/neuvancouver/register.

Q.My Credit Card was declined. What should I do?

A.

The reason your card was declined is indicated in red on the decline message you receive when paying for your insurance. Please check your payment card status and number again and re-try. If the error message has nothing to do with the credit card itself, please click here to report this incident to us.

Claims

Q.Where can I find my policy number/certificate number?

A.

You can log in to your account to find your policy number or you can check your guard.me ID card.

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