guard.me is designed specifically to meet the needs of the international education sector. Eligible applicants include:
If you have questions about your coverage, you can contact us for assistance. You can find our contact information here.
If you purchased a guard.me policy online, you will receive an email confirmation with instructions on how to log in to your guard.me ‘My Account’ to access your policy details and download your Healthcare Access Card.
If your institution or agent has arranged guard.me insurance on your behalf, you may need to contact them for details about your policy and how/when you will receive your Healthcare Access Card and policy documents.
If you applied online, you will receive an automatic email after you complete the online application. The email will include information on how to login to your guard.me account to access your Healthcare Access Card and policy details.
If you applied through your school, you will need to check with your school to receive your Healthcare Access Card, or check your school's email account.
In order to retrieve your lost Healthcare Access Card, simply log in to My Account.
If you have not yet created your account, you can create an account using your contact information and policy number at https://www.guard.me/neuvancouver/register.
The reason your card was declined is indicated in red on the decline message you receive when paying for your insurance. Please check your payment card status and number again and re-try. If the error message has nothing to do with the credit card itself, please click here to report this incident to us.
You can log in to your guard.me ‘My Account’ to find your policy number. It’s also printed on your guard.me Healthcare Access Card.
guard.me is a leading provider of international student health insurance and, we’re so much more. That’s why, as a trusted partner for private and public universities, colleges, language schools and schoolboards, we created guard.meCARES, our innovative platform of health and wellness programs and services designed to mitigate risk, manage crisis events and improve health and wellness day-in and day-out.
guard.meCARES is more than a name; caring is at the heart of everything we do. It’s who we are and it’s why we are here. The philosophy of caring for students and our partners and giving back to the communities in which we do business is our guiding principle and what sets us apart from our competitors.
Our team of Real People delivers the personalized attention and culturally-sensitive Real Solutions clients need for Real Life. We offer expert assistance during times of crisis, innovative programs and digital resources that improve wellness, ongoing education and training for staff and educators through our Wellness and Learning Initiatives, with unparalleled customer support.
It’s a commitment to caring that every guard.me team member holds at their core and strives to deliver on each and every day. We do it not because we have to, but because guard.meCARES
keep.meSAFE’s innovative Student Support Program (SSP) helps students by promoting early intervention and 24/7 access to mental health support. We help students manage their mental health so they can fully participate in academic life and complete their studies. keep.meSAFE is the first support program to use linguistically and culturally matched licensed clinicians, providing your students a welcoming place where they are comfortable to seek help.
Contact our keep.meSAFE sales team,
If this is an emergency, please call 911 immediately.
Studying at college or university whether in another country or another city can be a wonderful and exciting life experience. But it can also be a time of tremendous stress and isolation as you learn to navigate a new landscape and begin campus life.
The keep.meSAFE Mental Wellness Student Support Program is a support service available to eligible students that can help them with challenges faced when studying or living abroad. You can contact keep.meSAFE anytime – day or night – to speak with a Counsellor who has experience supporting the unique challenges students face.
Download the My SSP App from either the Apple App Store or Google Play
Outside North America 001.416.380.6578
Chat directly with a Counsellor through the app.
Need more help: See Video
Visit www.keepmesafe.org to learn more!
keep.meSAFE is completely confidential within the limits of the law, so no one – including your family, friends, or professors – will ever know you used the program unless you choose to tell them
mobileDOCTOR by guard.me allows you to connect with Canadian doctors on Maple, a telemedicine company, as a part of your health benefits. Maple provides access to doctors, Canada wide, on your phone, tablet or computer anytime, anywhere.
Seeing a doctor on Maple is safe and reliable, and can help prevent the need to go to a walk-in clinic or Emergency Room.
When outside of Canada the mobileDOCTOR service connecting you to a Canadian doctor in real time remains available 24/7 for advice purposes only.
You will need your policy number and date of birth.Click here to SIGN UPOpens a new window
Click the “See The Doctor” button and a Maple doctor will respond to you in minutes. You can have your consultation by text, video, or audio chat.
Doctors can diagnose injuries and illnesses, write prescriptions, and provide lab requisitions, all within your consultation. Please note that only eligible prescriptions and lab requisitions are covered by guard.me and can only be provided if you are in Canada.
Sign up today at guard.me/mobiledoctorOpens a new window
The Insurer, the Plan Administrator and/or the Claim Administrator are not responsible for the availability, quality or results of any Medical Treatment, or Your failure to obtain Medical Treatment or transportation and shall not be held liable for any negligence, wrongful acts or omissions of any service providers.
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