About Us

guard.me is among the world's largest insurance providers in international education, protecting thousands of individuals studying and working abroad.

Founded in 1998 and incorporated in Canada as Travel Healthcare Insurance Solutions Inc., guard.me is a full-service managing general underwriter. That means all aspects of our plans - from enrollments to claims adjudication - are created and administered in-house by us.

As the insurer of choice for private and public universities and colleges, language schools and school boards, guard.me is trusted by partner agents, organizations and educational institutions globally.

guard.me is an ISO 9001:2008-registered company, meaning we have certified quality assurance practices and procedures built into every stage of our operations. We are committed to maintaining the fastest and most reliable fulfillment in the industry, with turnaround on enrollments within 24 hours and ID Card production within 48 hours. For claims, turnaround is typically seven days or less through our secure online claims submission and tracking system.

In addition to our 24/7 telephone contact centre support, guard.me has administrative offices in strategic locations worldwide, including Canada, Europe, the UK, and Latin America.

Many senior management and staff members of guard.me began their careers in international education. We understand the needs of students and educators, and our objective is to make the insurance process smooth, efficient and worry-free for everyone.

My Account

Submit a Claim

Before you start the online claims process, you will need:

• Scanned receipts in pdf, jpg, jpeg, png or gif formats.
• Scanned medical records in pdf, jpg, jpeg, png or gif formats.

NOTE: If you have received an email asking you to resubmit your claim, please login to My Account to resubmit it.

Online Claim

Policy or Certificate Number: *

Date of Birth: * MonthJanuary    February    March    April    May    June    July    August    September    October    November    December    Day1       2       3       4       5       6       7       8       9       10       11       12       13       14       15       16       17       18       19       20       21       22       23       24       25       26       27       28       29       30       31       Year1930    1931    1932    1933    1934    1935    1936    1937    1938    1939    1940    1941    1942    1943    1944    1945    1946    1947    1948    1949    1950    1951    1952    1953    1954    1955    1956    1957    1958    1959    1960    1961    1962    1963    1964    1965    1966    1967    1968    1969    1970    1971    1972    1973    1974    1975    1976    1977    1978    1979    1980    1981    1982    1983    1984    1985    1986    1987    1988    1989    1990    1991    1992    1993    1994    1995    1996    1997    1998    1999    2000    2001    2002    2003    2004    2005    2006    2007    2008    2009    2010    2011    2012    2013    2014    2015    2016    2017    2018    2019    2020    2021   

* Denotes A Required Field

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Check out our Technical Support FAQs for solutions to common issues, and contact information for our technical support team.

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Mental Wellness Student Support Program

keep.meSAFE’s innovative Student Support Program (SSP) helps students by promoting early intervention and 24/7 access to mental health support. We help students manage their mental health so they can fully participate in academic life and complete their studies. keep.meSAFE is the first support program to use linguistically and culturally matched licensed clinicians, providing your students a welcoming place where they are comfortable to seek help.

Program Features

Did you know?

50%

50% of students have felt overwhelming anxiety, making it hard to succeed academically

31%

31% of post-secondary students have felt so depressed that it was difficult to function

Want more information?

Contact our keep.meSAFE sales team,
christinewach@keepmesafe.org
www.keepmesafe.org
If this is an emergency, please call 911 immediately.

Get support when you need it most

Studying at college or university whether in another country or another city can be a wonderful and exciting life experience. But it can also be a time of tremendous stress and isolation as you learn to navigate a new landscape and begin campus life.

The keep.meSAFE Mental Wellness Student Support Program is a support service available to eligible students that can help them with challenges faced when studying or living abroad. You can contact keep.meSAFE anytime – day or night – to speak with a Counsellor who has experience supporting the unique challenges students face.

Access support from anywhere and anytime

Download the My SSP App from either the Apple App Store or Google Play

Call 1.844.451.9700

Outside North America 001.416.380.6578

Chat directly with a Counsellor through the app.

Need more help: See Video

Provides you with confidential support

keep.meSAFE is completely confidential within the limits of the law, so no one – including your family, friends, or professors – will ever know you  used the program unless you choose to tell them

Talk to a keep.meSAFE Counsellor who

• Is available 24/7 and at no cost to you
• Keeps your information confidential
• Understands your culture
• Speaks your language

Get help and advice about anything

• Being successful at school
• Relationships with friends and family
• Language and cultural barriers
• Anxiety and stress
• Balancing work and school
• Adapting to new cultures

mobileDOCTOR by guard.me allows you to connect with Canadian doctors on Maple, a telemedicine company, as a part of your health benefits. Maple provides access to doctors, Canada wide, on your phone, tablet or computer anytime, anywhere.

Seeing a doctor on Maple is safe and reliable, and can help prevent the need to go to a walk-in clinic or Emergency Room.

When outside of Canada the mobileDOCTOR service connecting you to a Canadian doctor in real time remains available 24/7 for advice purposes only.

How It Works

1. Sign Up At guard.me/mobiledoctor

You will need your policy number and date of birth.

Click here to SIGN UP

2. Apply account coverage for family members

To add insured family members, click on “Patient Profiles” from the dashboard. In “Account Settings” under the “Coverage” tab, add the relevant guard.me policy numbers.

3. Chat With A Doctor

Click the “See The Doctor” button and a Maple doctor will respond to you in minutes. You can have your consultation by text, video, or audio chat.

4. Get A Diagnosis Or Prescription

Doctors can diagnose and provide prescriptions as necessary during your consultation. Prescriptions can only be provided if you are in Canada. Please note only eligible prescriptions are covered.

What Can Be Treated

Cold & Flu

Coughs

Earaches

Hives

Infections

Pink Eye

Sinus Infections

Sore Throat

Urinary Tract Infections

Vomiting / Diarrhea

Sign up today at guard.me/mobiledoctor

mobileDOCTOR - How To Video

Limitation on Liability

The Insurer, the Plan Administrator and/or the Claim Administrator are not responsible for the availability, quality or results of any Medical Treatment, or Your failure to obtain Medical Treatment or transportation and shall not be held liable for any negligence, wrongful acts or omissions of any service providers.

Do you need more information?

Please write to us at:
claims@guard.me