Please use the following emergency contact information
If you are in:
USA & Canada 1-800-334-7787
If you are in any other Country:
Operator Assisted Collect 1-905-667-0587
If you require medical treatment or need assistance during your covered trip, you must contact the Assistance Line at the telephone numbers listed. Please note that toll-free calls from some cell phones or locations cannot be completed. If you are unable to complete a toll free or collect call please call the collect number directly and submit phone charges with your claim for reimbursement.
You must contact the Emergency Assistance Provider before admission to a Hospital as an inpatient and for prior written approval before any expenses are incurred for the following:
Major Diagnostic tests
Repatriation / Burial
When Calling the Emergency Assistance Number:
You will be referred to the most appropriate medical provider, and the Company will confirm that a policy has been issued and that coverage for the services rendered is subject to the terms and conditions of this Policy. Where a claim is payable, the Company will arrange, to the extent possible, to have any medical expenses billed directly to the Company.
In the event of an Emergency that requires assistance, medical Treatment or hospitalization, You must contact the Emergency Assistance Provider within the time specified at the telephone numbers indicated above, prior to admission to Hospital or within 24 hours after a life or organ-threatening Emergency, unless You are unconscious or physically unable. As an alternative, someone else such as a family member, Traveling Companion, friend, Hospital or medical staff person may call on Your behalf.
guard.me is a leading provider of international student health insurance and, we’re so much more. That’s why, as a trusted partner for private and public universities, colleges, language schools and schoolboards, we created guard.meCARES, our innovative platform of health and wellness programs and services designed to mitigate risk, manage crisis events and improve health and wellness day-in and day-out.
guard.meCARES is more than a name; caring is at the heart of everything we do. It’s who we are and it’s why we are here. The philosophy of caring for students and our partners and giving back to the communities in which we do business is our guiding principle and what sets us apart from our competitors.
Our team of Real People delivers the personalized attention and culturally-sensitive Real Solutions clients need for Real Life. We offer expert assistance during times of crisis, innovative programs and digital resources that improve wellness, ongoing education and training for staff and educators through our Wellness and Learning Initiatives, with unparalleled customer support.
It’s a commitment to caring that every guard.me team member holds at their core and strives to deliver on each and every day. We do it not because we have to, but because guard.meCARES
keep.meSAFE’s innovative Student Support Program (SSP) helps students by promoting early intervention and 24/7 access to mental health support. We help students manage their mental health so they can fully participate in academic life and complete their studies. keep.meSAFE is the first support program to use linguistically and culturally matched licensed clinicians, providing your students a welcoming place where they are comfortable to seek help.
Studying at college or university whether in another country or another city can be a wonderful and exciting life experience. But it can also be a time of tremendous stress and isolation as you learn to navigate a new landscape and begin campus life.
The keep.meSAFE Mental Wellness Student Support Program is a support service available to eligible students that can help them with challenges faced when studying or living abroad. You can contact keep.meSAFE anytime – day or night – to speak with a Counsellor who has experience supporting the unique challenges students face.
Outside North America 001.416.380.6578
Chat directly with a Counsellor through the app.
Need more help: See Video
Visit www.keepmesafe.org to learn more!
keep.meSAFE is completely confidential within the limits of the law, so no one – including your family, friends, or professors – will ever know you used the program unless you choose to tell them
mobileDOCTOR by guard.me allows you to connect with Canadian doctors on Maple, a telemedicine company, as a part of your health benefits. Maple provides access to doctors, Canada wide, on your phone, tablet or computer anytime, anywhere.
Seeing a doctor on Maple is safe and reliable, and can help prevent the need to go to a walk-in clinic or Emergency Room.
When outside of Canada the mobileDOCTOR service connecting you to a Canadian doctor in real time remains available 24/7 for advice purposes only.
To add insured family members, click on “Patient Profiles” from the dashboard. In “Account Settings” under the “Coverage” tab, add the relevant guard.me policy numbers.
Click the “See The Doctor” button and a Maple doctor will respond to you in minutes. You can have your consultation by text, video, or audio chat.
Doctors can diagnose and provide prescriptions as necessary during your consultation. Prescriptions can only be provided if you are in Canada. Please note only eligible prescriptions are covered.
The Insurer, the Plan Administrator and/or the Claim Administrator are not responsible for the availability, quality or results of any Medical Treatment, or Your failure to obtain Medical Treatment or transportation and shall not be held liable for any negligence, wrongful acts or omissions of any service providers.
Please write to us at: