FAQs

Welcome to guard.me FAQ's. Here are some valuable tips for questions we get asked most often.

Insurance

Q.Who can apply for guard.me insurance?

A.

guard.me is designed specifically to meet the needs of the international education sector. Eligible applicants include:

  • International students
  • Study abroad
  • Teachers
  • School faculty and staff
  • Exchange programs and camps
  • co-ops, internships and work projects, general work and study
  • Trainees
  • Dependants and immediate family members when the student is also insured

Q.How do I know when I am covered?

A.

If you purchased a guard.me policy online, you will receive an email confirmation with instructions on how to log in to your guard.me ‘My Account’ to access your policy details and download your Healthcare Access Card.

If your institution or agent has arranged guard.me insurance on your behalf, you may need to contact them for details about your policy and how/when you will receive your Healthcare Access Card and policy documents.

Q.I have questions about my insurance coverage, who should I contact?

A.

If you have questions about your coverage, you can contact us for assistance. You can find our contact information here.

Claims

Q.Where can I find my policy number?

A.

You can log in to your guard.me ‘My Account’ to find your policy number. It’s also printed on your guard.me Healthcare Access Card.

Other

Q.Does it take long to receive an ID Card?

A.

If you applied online, you will receive an automatic email after you complete the online application. The email will include information on how to login to your guard.me account to access your ID card and policy details.

If you applied through your school, you will need to check with your school to receive your ID Card, or check your school's email account.

Q.I lost my ID Card, can I get a new one?

A.

In order to retrieve your lost ID card, simply log in to My Account.
If you have not yet created your account, you can create an account using your contact information and policy number at https://www.guard.me/douglascollege/register.

Q.My Credit Card was declined. What should I do?

A.

The reason your card was declined is indicated in red on the decline message you receive when paying for your insurance. Please check your payment card status and number again and re-try. If the error message has nothing to do with the credit card itself, please click here to report this incident to us.

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