As a current International Student studying at SFU, you will be enrolled in guard.me@SFU’s Insurance plan as of May 1, 2021. This plan is mandatory for students who are studying in Canada.
If you are not in Canada, the guard.me@SFU Insurance plan is not available to you and you MUST OPT OUT by completing the Out of Canada Waiver in order to receive a credit to your student Account. The deadline to complete this opt out waiver is May 30, 2021.
If you already have valid coverage through BC Medical Services Plan (MSP), are studying at SFU under a government sponsored scholarship program, you may be able to opt out of the guard.me@SFU Plan
If you qualify to opt out by the deadline, we will advise SFU of your eligibility and the charge will be reversed on your SFU account. The deadline to complete this opt out waiver is June 15, 2021.
You may be eligible for a refund of the unused portion of your insurance if you have not made a claim and there is at least 1 month of coverage remaining when you apply through guard.me. Your application for a partial reimbursement must be received by guard.me before the last month of the term e.g. before April 1, August 1, and December 1.
Proof of MSP must include a photo of your MSP card plus one of the following:
No additional document is required if MSP card is issued more than 3 months prior to start of the semester.
If you are waiting for your MSP card to arrive, you can submit a letter from BC MSP. The letter must include both start and end dates of your MSP coverage. To request the letter from MSP, please visit BC MSP page
guard.me is a leading provider of international student health insurance and, we’re so much more. That’s why, as a trusted partner for private and public universities, colleges, language schools and schoolboards, we created guard.meCARES, our innovative platform of health and wellness programs and services designed to mitigate risk, manage crisis events and improve health and wellness day-in and day-out.
guard.meCARES is more than a name; caring is at the heart of everything we do. It’s who we are and it’s why we are here. The philosophy of caring for students and our partners and giving back to the communities in which we do business is our guiding principle and what sets us apart from our competitors.
Our team of Real People delivers the personalized attention and culturally-sensitive Real Solutions clients need for Real Life. We offer expert assistance during times of crisis, innovative programs and digital resources that improve wellness, ongoing education and training for staff and educators through our Wellness and Learning Initiatives, with unparalleled customer support.
It’s a commitment to caring that every guard.me team member holds at their core and strives to deliver on each and every day. We do it not because we have to, but because guard.meCARES
The form below will show you the email address registered with guard.me.
Please note in some cases, this email address may not be your personal email address; instead it may be your school’s email address if your school has provided you with one at the time you were enrolled.
keep.meSAFE’s innovative Student Support Program (SSP) helps students by promoting early intervention and 24/7 access to mental health support. We help students manage their mental health so they can fully participate in academic life and complete their studies. keep.meSAFE is the first support program to use linguistically and culturally matched licensed clinicians, providing your students a welcoming place where they are comfortable to seek help.
Studying at college or university whether in another country or another city can be a wonderful and exciting life experience. But it can also be a time of tremendous stress and isolation as you learn to navigate a new landscape and begin campus life.
The keep.meSAFE Mental Wellness Student Support Program is a support service available to eligible students that can help them with challenges faced when studying or living abroad. You can contact keep.meSAFE anytime – day or night – to speak with a Counsellor who has experience supporting the unique challenges students face.
Outside North America 001.416.380.6578
Chat directly with a Counsellor through the app.
Need more help: See Video
Visit www.keepmesafe.org to learn more!
keep.meSAFE is completely confidential within the limits of the law, so no one – including your family, friends, or professors – will ever know you used the program unless you choose to tell them
mobileDOCTOR by guard.me allows you to connect with Canadian doctors on Maple, a telemedicine company, as a part of your health benefits. Maple provides access to doctors, Canada wide, on your phone, tablet or computer anytime, anywhere.
Seeing a doctor on Maple is safe and reliable, and can help prevent the need to go to a walk-in clinic or Emergency Room.
When outside of Canada the mobileDOCTOR service connecting you to a Canadian doctor in real time remains available 24/7 for advice purposes only.
To add insured family members, click on “Patient Profiles” from the dashboard. In “Account Settings” under the “Coverage” tab, add the relevant guard.me policy numbers.
Click the “See The Doctor” button and a Maple doctor will respond to you in minutes. You can have your consultation by text, video, or audio chat.
Doctors can diagnose and provide prescriptions as necessary during your consultation. Prescriptions can only be provided if you are in Canada. Please note only eligible prescriptions are covered.
The Insurer, the Plan Administrator and/or the Claim Administrator are not responsible for the availability, quality or results of any Medical Treatment, or Your failure to obtain Medical Treatment or transportation and shall not be held liable for any negligence, wrongful acts or omissions of any service providers.
Please write to us at: