guard.me gives you the peace of mind that you are in good hands, in case an unforeseen event happens while you are away from home.
Founded in 1998 and incorporated in Canada as Travel Healthcare Insurance Solutions Inc., guard.me is a full-service managing general underwriter. That means all aspects of our plans - from enrollments to claims adjudication - are created and administered in-house by us.
As the insurer of choice for private and public universities and colleges, language schools and school boards, guard.me is trusted by partner agents, organizations and educational institutions globally.
guard.me is an ISO 9001:2008-registered company, meaning we have certified quality assurance practices and procedures built into every stage of our operations. We are committed to maintaining the fastest and most reliable fulfillment in the industry, with turnaround on enrollments within 24 hours and ID Card production within 48 hours. For claims, turnaround is typically seven days or less through our secure online claims submission and tracking system.
In addition to our 24/7 telephone contact centre support, guard.me has administrative offices in strategic locations worldwide, including Canada, Europe, the UK, and Latin America.
Many senior management and staff members of guard.me began their careers in international education. We understand the needs of students and educators, and our objective is to make the insurance process smooth, efficient and worry-free for everyone.
80 Allstate Parkway
Canada L3R 6H3
(905)752-6200 or Toll Free: 1-877-873-8447
General Inquiries Email:
NOTE: If you have received an email asking you to resubmit your claim, please login to My Account to resubmit it.
keep.meSAFE’s innovative Student Support Program (SSP) helps students by promoting early intervention and 24/7 access to mental health support. We help students manage their mental health so they can fully participate in academic life and complete their studies. keep.meSAFE is the first support program to use linguistically and culturally matched licensed clinicians, providing your students a welcoming place where they are comfortable to seek help.
Studying at college or university whether in another country or another city can be a wonderful and exciting life experience. But it can also be a time of tremendous stress and isolation as you learn to navigate a new landscape and begin campus life.
The keep.meSAFE Mental Wellness Student Support Program is a support service available to eligible students that can help them with challenges faced when studying or living abroad. You can contact keep.meSAFE anytime – day or night – to speak with a Counsellor who has experience supporting the unique challenges students face.
keep.meSAFE is completely confidential within the limits of the law, so no one – including your family, friends, or professors – will ever know you used the program unless you choose to tell them
mobileDOCTOR by guard.me allows you to connect with Canadian doctors on Maple, a telemedicine company, as a part of your health benefits. Maple provides access to doctors, Canada wide, on your phone, tablet or computer anytime, anywhere.
Seeing a doctor on Maple is safe and reliable, and can help prevent the need to go to a walk-in clinic or Emergency Room.
When outside of Canada the mobileDOCTOR service connecting you to a Canadian doctor in real time remains available 24/7 for advice purposes only.
To add insured family members, click on “Patient Profiles” from the dashboard. In “Account Settings” under the “Coverage” tab, add the relevant guard.me policy numbers.
Click the “See The Doctor” button and a Maple doctor will respond to you in minutes. You can have your consultation by text, video, or audio chat.
Doctors can diagnose and provide prescriptions as necessary during your consultation. Prescriptions can only be provided if you are in Canada. Please note only eligible prescriptions are covered.
The Insurer, the Plan Administrator and/or the Claim Administrator are not responsible for the availability, quality or results of any Medical Treatment, or Your failure to obtain Medical Treatment or transportation and shall not be held liable for any negligence, wrongful acts or omissions of any service providers.
Please write to us at: