Please click on the plan you want emergency contact information for
1-888-756-8428 (Toll-Free North America)
1-905 731-8291 (Collect)
Contact the 24 Hour Toll-Free or collect number
- Within 24 hours of admission to Hospital, or if incapacitated, as soon as reasonably possible;
- For any benefit where prior approval is required;
- For any Excursions, prior to incurring ANY medical expenses.
guard.me is a leading provider of international student health insurance and, we’re so much more. That’s why, as a trusted partner for private and public universities, colleges, language schools and schoolboards, we created guard.meCARES, our innovative platform of health and wellness programs and services designed to mitigate risk, manage crisis events and improve health and wellness day-in and day-out.
guard.meCARES is more than a name; caring is at the heart of everything we do. It’s who we are and it’s why we are here. The philosophy of caring for students and our partners and giving back to the communities in which we do business is our guiding principle and what sets us apart from our competitors.
Our team of Real People delivers the personalized attention and culturally-sensitive Real Solutions clients need for Real Life. We offer expert assistance during times of crisis, innovative programs and digital resources that improve wellness, ongoing education and training for staff and educators through our Wellness and Learning Initiatives, with unparalleled customer support.
It’s a commitment to caring that every guard.me team member holds at their core and strives to deliver on each and every day. We do it not because we have to, but because guard.meCARES
keep.meSAFE’s innovative Student Support Program (SSP) helps students by promoting early intervention and 24/7 access to mental health support. We help students manage their mental health so they can fully participate in academic life and complete their studies. keep.meSAFE is the first support program to use linguistically and culturally matched licensed clinicians, providing your students a welcoming place where they are comfortable to seek help.
Contact our keep.meSAFE sales team,
christinewach@keepmesafe.org
www.keepmesafe.org
If this is an emergency, please call 911 immediately.
Studying at college or university whether in another country or another city can be a wonderful and exciting life experience. But it can also be a time of tremendous stress and isolation as you learn to navigate a new landscape and begin campus life.
The keep.meSAFE Mental Wellness Student Support Program is a support service available to eligible students that can help them with challenges faced when studying or living abroad. You can contact keep.meSAFE anytime – day or night – to speak with a Counsellor who has experience supporting the unique challenges students face.
Download the TELUS Student Support App from either the Apple App Store or Google Play
Call 1.844.451.9700
Outside North America 001.416.380.6578
Chat directly with a Counsellor through the app.
Need more help: See Video
Visit www.keepmesafe.org to learn more!
keep.meSAFE is completely confidential within the limits of the law, so no one – including your family, friends, or professors – will ever know you used the program unless you choose to tell them
mobileDOCTOR by guard.me allows you to connect with Canadian doctors on Maple, a telemedicine company, as a part of your health benefits. Maple provides access to doctors, Canada wide, on your phone, tablet or computer anytime, anywhere.
Seeing a doctor on Maple is safe and reliable, and can help prevent the need to go to a walk-in clinic or Emergency Room.
When outside of Canada the mobileDOCTOR service connecting you to a Canadian doctor in real time remains available 24/7 for advice purposes only.
You will need your policy number and date of birth.
Click here to SIGN UPOpens a new window
Click the “See The Doctor” button and a Maple doctor will respond to you in minutes. You can have your consultation by text, video, or audio chat.
Doctors can diagnose injuries and illnesses, write prescriptions, and provide lab requisitions, all within your consultation. Please note that only eligible prescriptions and lab requisitions are covered by guard.me and can only be provided if you are in Canada.
Sign up today at guard.me/mobiledoctorOpens a new window
The Insurer, the Plan Administrator and/or the Claim Administrator are not responsible for the availability, quality or results of any Medical Treatment, or Your failure to obtain Medical Treatment or transportation and shall not be held liable for any negligence, wrongful acts or omissions of any service providers.
Please write to us at:
claims@guard.me
Your choice regarding cookies on this site
We use cookies to optimize site functionality and give you the best possible experience.
Privacy NoticeOpens a new window |
Accessibility | Cobrowse
© 2005-2024 Travel Healthcare Insurance Solutions Inc. o/a guard.me International Insurance. All rights reserved.
We use cookies to optimize site functionality and give you the best possible experience.
Cookie Notice
This website uses cookies to remember users and understand ways to enhance their experience.
Some cookies are essential, others help us improve your experience by providing insights into how the site is used.
These cookies are required for optimal user movement throughout our website and for providing access features such locating important clinic locations, accessing your account, and making purchases. These cookies are not used for marketing purposes and do not remember other places you have travelled to on the internet. In order to access the MyAccount function on our website, this essential cookie must be enabled.
We use Google Analytics cookies to collect data about how visitors are utilizing our website. These cookies collect information to provide us knowledge about how the website is being used. All data collected through Google Analytics is transferred and stored through Google on Google Servers located in the United States. Google may also transfer information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Please review our "Cookie Notice" (link above) for a description about how we use these cookies in more detail.
These cookies are essential for the website to function and support chat and co-browse service.