FAQs

About Us

Real People. Real Solutions. Real Life.

guard.me is a leading provider of international student health insurance and, we’re so much more. That’s why, as a trusted partner for private and public universities, colleges, language schools and schoolboards, we created guard.meCARES, our innovative platform of health and wellness programs and services designed to mitigate risk, manage crisis events and improve health and wellness day-in and day-out.

guard.meCARES is more than a name; caring is at the heart of everything we do. It’s who we are and it’s why we are here. The philosophy of caring for students and our partners and giving back to the communities in which we do business is our guiding principle and what sets us apart from our competitors.

Our team of Real People delivers the personalized attention and culturally-sensitive Real Solutions clients need for Real Life. We offer expert assistance during times of crisis, innovative programs and digital resources that improve wellness, ongoing education and training for staff and educators through our Wellness and Learning Initiatives, with unparalleled customer support.

It’s a commitment to caring that every guard.me team member holds at their core and strives to deliver on each and every day. We do it not because we have to, but because guard.meCARES

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Mental Wellness Student Support Program

keep.meSAFE’s innovative Student Support Program (SSP) helps students by promoting early intervention and 24/7 access to mental health support. We help students manage their mental health so they can fully participate in academic life and complete their studies. keep.meSAFE is the first support program to use linguistically and culturally matched licensed clinicians, providing your students a welcoming place where they are comfortable to seek help.

Program Features

Did you know?

50%

50% of students have felt overwhelming anxiety, making it hard to succeed academically

31%

31% of post-secondary students have felt so depressed that it was difficult to function

Want more information?

Contact our keep.meSAFE sales team,
christinewach@keepmesafe.org
www.keepmesafe.org
If this is an emergency, please call 911 immediately.

Get support when you need it most

Studying at college or university whether in another country or another city can be a wonderful and exciting life experience. But it can also be a time of tremendous stress and isolation as you learn to navigate a new landscape and begin campus life.

The keep.meSAFE Mental Wellness Student Support Program is a support service available to eligible students that can help them with challenges faced when studying or living abroad. You can contact keep.meSAFE anytime – day or night – to speak with a Counsellor who has experience supporting the unique challenges students face.

Access support from anywhere and anytime

Download the TELUS Student Support App from either the Apple App Store or Google Play

Call 1.844.451.9700

Outside North America 001.416.380.6578

Chat directly with a Counsellor through the app.

Need more help: See Video

Visit www.keepmesafe.org to learn more!

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Provides you with confidential support

keep.meSAFE is completely confidential within the limits of the law, so no one – including your family, friends, or professors – will ever know you  used the program unless you choose to tell them

Talk to a keep.meSAFE Counsellor who

• Is available 24/7 and at no cost to you
• Keeps your information confidential
• Understands your culture
• Speaks your language

Get help and advice about anything

• Being successful at school
• Relationships with friends and family
• Language and cultural barriers
• Anxiety and stress
• Balancing work and school
• Adapting to new cultures

mobileDOCTOR by guard.me allows you to connect with Canadian doctors on Maple, a telemedicine company, as a part of your health benefits. Maple provides access to doctors, Canada wide, on your phone, tablet or computer anytime, anywhere.

Seeing a doctor on Maple is safe and reliable, and can help prevent the need to go to a walk-in clinic or Emergency Room.

When outside of Canada the mobileDOCTOR service connecting you to a Canadian doctor in real time remains available 24/7 for advice purposes only.

How It Works

1. Sign Up At guard.me/mobiledoctorOpens a new window

You will need your policy number and date of birth.

Click here to SIGN UPOpens a new window

2. Apply account coverage for family members

To add insured family members, click on “Patient Profiles” from the dashboard. In “Account Settings” under the “Coverage” tab, add the relevant guard.me policy numbers.

3. Chat With A Doctor

Click the “See The Doctor” button and a Maple doctor will respond to you in minutes. You can have your consultation by text, video, or audio chat.

4. Get a diagnosis, prescription, or lab requisition

Doctors can diagnose injuries and illnesses, write prescriptions, and provide lab requisitions, all within your consultation. Please note that only eligible prescriptions and lab requisitions are covered by guard.me and can only be provided if you are in Canada.

What Can Be Treated

Cold & Flu

Coughs

Earaches

Hives

Infections

Pink Eye

Sinus Infections

Sore Throat

Urinary Tract Infections

Vomiting / Diarrhea

Sign up today at guard.me/mobiledoctorOpens a new window

mobileDOCTOR - How To Video

Limitation on Liability

The Insurer, the Plan Administrator and/or the Claim Administrator are not responsible for the availability, quality or results of any Medical Treatment, or Your failure to obtain Medical Treatment or transportation and shall not be held liable for any negligence, wrongful acts or omissions of any service providers.

Do you need more information?

Please write to us at:
claims@guard.me