Please use the following emergency contact information

If you purchased your cover after January 1, 2013, and your ID Card says "ERV" please call: ERV ASSISTANCE Company For Assistance in the UK and Ireland call: Phone +44 (0) 20 7902 7405 For Assistance in Europe (excluding the UK and Ireland) call: Phone +44 (0) 14 4445 4540 ERV Claims Service Albany House, 14 Bishopric Horsham West Sussex RH12 1QN United Kingdom Phone +44 (0) 14 0378 8515 Email travelclaims@erv.co.uk If you purchased your cover before January 1, 2013 please call: ACE ASSISTANCE Medical Emergency Service: In the event of a medical emergency, telephone ACE Assistance any time of the day or night, 365 days a year at: +44 20 7173 7798 from outside the UK (or 020 7173 7798 from within the UK) ACE Assistance will give you advice and assistance in the event of any medically-related emergency. Please quote your name, the Policy Number and Period of insurance. Please remember to give a telephone number where you can be contacted. ACE Assistance will decide the most appropriate course of action to help you through the emergency - do not try to find your own solution.